In 2016, AlexRenew created the Water Assistance That Empowers Residents Fund, or WATERFund, to help AlexRenew customers experiencing difficulty paying their AlexRenew bill. Funded thanks to donations from generous community partners, AlexRenew’s WATERFund offers bill relief to those who may be struggling to pay their sewer bill.
In addition to the financial assistance provided through the WATERFund, AlexRenew offers payment flexibility to those who need it. If you have a previous balance you are having trouble paying, AlexRenew can set up a payment plan to any customer for any reason, up to 48 months with zero down.
Customers seeking bill relief through the WATERFund, or who are interested in setting up a payment plan with AlexRenew should contact our Customer Service at 703-721-3500 and select Option 1 (Monday through Friday, 7:30 a.m. to 5:00 p.m.) or send an email to email@example.com.