When you are enrolled and logged in on the AlexRenew Customer Care Portal, you can use a checking or savings account to setup automatic or one-time payments with no processing/convenience fees. When paying through our One-time Guest Web Payment option or by phone through our Interactive Voice Response (IVR) system at (703) 721-3500, processing/convenience fees… Read more »
FAQ Group: Making a Payment
Once you are enrolled and logged in on the AlexRenew Customer Care Portal, your payment methods can be stored in your virtual wallet. Just click on “Wallet” and “Add Card” to enter a new Routing # and Account # (checking or savings) to use for future ACH payments. Remember to include a Nickname for the… Read more »
You can continue to use your credit/debit card to make payments. However, you will have to use the One-time Guest Web Payment option to make the payment and not log in to your portal account. If you log in to your portal account, the only option will be to pay (with no fee) via a… Read more »
When you have successfully logged in, select your account and click the ‘Bills/Letters‘ at the top of the screen.
When you have successfully logged in, the ‘My Overview‘ screen will be displayed. Your balance will be shown immediately to the right of the service address. This view can also be accessed at any time by clicking on the ‘My Overview‘ tab at the top of the screen.