When it comes to your wastewater service, you should only be charged for your indoor water use and not for warm-weather activities like washing your car or watering your lawn. If you live in a single-family residence, the maximum water use on your AlexRenew bill from March through November is capped. The cap is set at… Read more »
FAQ Group: General FAQs
Transforming your dirty water into safe and clean water is a more complex – and as a result, costlier – process than bringing drinking water into your home. By thoroughly transforming your dirty water, we can ensure our local waterways — the source of much drinking water — are as healthy and safe as possible. For… Read more »
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Most Alexandria citizens receive two separate bills: one from Virginia American Water, which provides clean water to your home, and one from AlexRenew, which cleans your dirty water once it goes down your pipes. For more information, please visit: https://alexrenew.com/about-alexrenew/what-we-do.
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The Residential Activation Fee is a non-refundable fee of $15.00 that covers the cost to initiate service with Alexandria Renew Enterprises. This fee is charged to all new residential accounts.
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For questions about your AlexRenew wastewater bill, contact us via email at billing@alexrenew.com or by phone at (703) 721-3500, Monday through Friday from 7:30 a.m. to 5:00 p.m. (except holidays).
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For questions about your water bill, contact Virginia American Water at (800) 452-6863 or (703) 549-7080, Monday through Friday from 7:00 a.m. to 7:00 p.m. or visit them online at https://amwater.com/vaaw/.
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Virginia American Water provides us with all of our account information and meter readings. For this reason, all of our account holders must also have an account with them. To start or stop service, or to make changes to your name or mailing address on accounts with active service, you must contact Virginia American Water… Read more »
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Yes! AlexRenew places a priority on our environment. We also strive to save our customers time and keep rates as low as possible. Your bill delivery will default to a paperless eBill when you enroll through AlexRenew Customer Care Portal. Enroll Now!
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Everyone is invited and encouraged to enroll! AlexRenew Customer Care Portal will be accessible to all Alexandria Renew Enterprises customers.