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Need Assistance Paying Your Sewer Bill? The WATERFund Can Help.
In 2016, AlexRenew created the Water Assistance That Empowers Residents Fund, or WATERFund, to help AlexRenew customers experiencing difficulty paying their AlexRenew bill. Funded thanks to donations from generous community partners, AlexRenew’s WATERFund offers bill relief to those who may be struggling to pay their sewer bill.
In addition to the financial assistance provided through the WATERFund, AlexRenew offers payment flexibility to those who need it. If you have a previous balance you are having trouble paying, AlexRenew can set up a payment plan to any customer for any reason, up to 48 months with zero down.
Customers seeking bill relief through the WATERFund, or who are interested in setting up a payment plan with AlexRenew should contact our Customer Service at 703-721-3500 and select Option 1 (Monday through Friday, 7:30 a.m. to 5:00 p.m.) or send an email to firstname.lastname@example.org.
What is the “winter average?”
When it comes to your wastewater service, you should only be charged for your indoor water use and not for warm-weather activities like washing your car or watering your lawn. If you live in a single-family residence, the maximum water use on your AlexRenew bill from March through November is capped. The cap is set at either the average monthly residential use during the previous winter period (December through February) or 4,000 gallons*, whichever is greater.
For instance, if your winter average is 5,000 gallons, when your household uses less than the 5,000 gallon cap, you are billed for your actual use. When you use more than 5,000 gallons, your wastewater treatment charge is capped at 5,000 gallons.
Multi-family dwellings, such as condominiums and apartments, typically have separate metered irrigation services and are not covered by the winter average.
*The 4,000 gallon average was set by AlexRenew based on the calculated average amount of water used by our customers during the winter period. The winter average concept was developed to reflect the average amount of water used indoors by a household and is a validated national process used by many wastewater utilities.
For more information, please watch this video: https://youtu.be/4kGtiDsKyRg.
Why does my AlexRenew bill cost more than my other water bill?
Why do customers have to pay a separate water/wastewater bill?
What is the Residential Activation Fee?
Where can I get more information or ask a question about my wastewater (sewer) bill?
Where can I get more information or ask a question about my water bill?
How do I stop and start my service?
Can I receive my bill electronically?
Who needs to enroll?
Making a Payment
Are there any convenience fees to pay my bill?
- $1.95 for Residential accounts, maximum credit/debit card transaction amount of $250.00
- $15.95 for Non-Residential accounts, maximum card/debit card transaction amount of $2,000.00