How May We Help You?
What's my new 10 digit account number?
Making a Payment
Are there any convenience fees to pay my bill?
- $1.95 for Residential accounts, maximum credit/debit card transaction amount of $250.00
- $15.95 for Non-Residential accounts, maximum card/debit card transaction amount of $2,000.00
How do I store a payment method for future use?
Why is American Express not offered as a payment option on One-time Guest Payment?
Why can’t I pay via credit/debit card when logged into the AlexRenew Customer Portal?
How do I view my bill online?
How do I find out how much I owe?
What is the “winter average?”
When it comes to your wastewater service, you should only be charged for your indoor water use and not for warm-weather activities like washing your car or watering your lawn. If you live in a single-family residence, the maximum water use on your AlexRenew bill from March through November is capped. The cap is set at either the average monthly residential use during the previous winter period (December through February) or 4,000 gallons*, whichever is greater.
For instance, if your winter average is 5,000 gallons, when your household uses less than the 5,000 gallon cap, you are billed for your actual use. When you use more than 5,000 gallons, your wastewater treatment charge is capped at 5,000 gallons.
Multi-family dwellings, such as condominiums and apartments, typically have separate metered irrigation services and are not covered by the winter average.
*The 4,000 gallon average was set by AlexRenew based on the calculated average amount of water used by our customers during the winter period. The winter average concept was developed to reflect the average amount of water used indoors by a household and is a validated national process used by many wastewater utilities.
For more information, please watch this video: https://youtu.be/4kGtiDsKyRg.